Booking & Confirmation
- All bookings must be confirmed via phone, email, or online.
- A deposit may be required to secure your booking.
- It is the customer’s responsibility to provide accurate details regarding the size, condition, and number of rooms (including bathrooms, kitchens, and carpets).
Scope of Work
Our standard End of Lease Cleaning includes:
- General cleaning of bedrooms, living areas, kitchen, bathrooms, and laundry.
- Oven, rangehood, stovetop and exhaust fan cleaning.
- Inside windows and sills.
- Floors vacuumed and mopped.
- Cupboards, wardrobes, drawers cleaned inside and out.
Optional Add-ons (additional charge):
- Carpet steam cleaning
- Wall washing
- Balcony cleaning
- Garage and external areas
- Pressure washing
- Pest control
- Gutter, solar panel, or window cleaning
Exclusions
- We do not guarantee removal of permanent stains, mould, or damage.
- Garage, blinds, ceilings, or furnished properties may incur extra charges unless agreed upon.
- Services do not include rubbish removal or high-risk tasks (e.g., roof access).
Access & Utilities
- Client must ensure the property has running water and electricity.
- Property must be vacated and accessible at the arranged time.
- Failure to provide access may incur a call-out fee.
Bond Back Guarantee
- We offer a 72-hour bond return guarantee only if the agent/landlord provides a cleaning report with specific issues.
- A free re-clean will be scheduled within 2 business days (subject to availability).
- Guarantee is void if another party has cleaned or entered after our service.
Payments & Cancellations
- Full payment is due upon arrival of cleaners.
- 24-hour notice required for cancellations or rescheduling.
- Deposits are non-refundable for cancellations with less than 24 hours’ notice.
Damage & Liability
- Tide Mates is fully insured.
- We take the utmost care but are not liable for pre-existing damage or poor surfaces (e.g. flaky paint, loose fixtures).
- Any claim must be reported within 24 hours of service.
Customer Responsibilities
- Remove all personal belongings and rubbish prior to cleaning.
- Ensure accurate job details are provided (e.g. number of rooms, condition, access).
- Attend or send a representative for inspection after cleaning if requested.
